ITIL Foundation Exam Study Guide Ebook By Helen Morris And Liz Gallacher

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.

• Offers an introduction to IT service management and ITIL V3 service strategy
• Highlights the topics of service design and development and the service management processes
• Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation
• Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology
• Download valuable study tools including practice exams, flashcards, a glossary of key terms and more.

CONTENTS.

• Chapter 1 Service Management as a Practice.
• Chapter 2 Understanding Service Strategy. 
• Chapter 3 Service Strategy Processes. 
• Chapter 4 Understanding Service Design.
• Chapter 5 Service Level Management: Aligning IT with Business Requirements.
• Chapter 6 The Other Service Design Processes.
• Chapter 7 Service Design Roles. 
• Chapter 8 Understanding Service Transition and the Change Management Processes. 
• Chapter 9 Service Transition Processes.
• Chapter 10 Delivering the Service: The Service Operation Lifecycle Stage .
• Chapter 11 The Major Service Operation Processes.
• Chapter 12 The Other Service Operation Processes.
• Chapter 13 Understanding Continual Service Improvemen.

ITIL Foundation Exam Study Guide Ebook.




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