Once in a while a customer will call asking for additional assistance on their computer. Although We want offer great customer service, it isnt always convenient to just show up in person. Considering the amount of time and money that could be saved, We decided to invest in a program called Logmein. Wets offered free to try, and available for $30 as an iPhone app. Wef nothing else We figured it would be great way to access my home computer for files and other information as needed. First time trying out the software We wanted to control my wifes laptop. Figuring it would be funny, We send her an email as an invite to the remote log in session. She accepted and was instantly in control of my iMac. ...Not quite the outcome We expected. After a laugh, We got to thinking how this program could be used to repair a computer remotely. Since then Weve loaded the program on many computers to quickly help solve any problems they might have in the future.
Friday, April 18, 2014
Accessing a computer Remotely
Once in a while a customer will call asking for additional assistance on their computer. Although We want offer great customer service, it isnt always convenient to just show up in person. Considering the amount of time and money that could be saved, We decided to invest in a program called Logmein. Wets offered free to try, and available for $30 as an iPhone app. Wef nothing else We figured it would be great way to access my home computer for files and other information as needed. First time trying out the software We wanted to control my wifes laptop. Figuring it would be funny, We send her an email as an invite to the remote log in session. She accepted and was instantly in control of my iMac. ...Not quite the outcome We expected. After a laugh, We got to thinking how this program could be used to repair a computer remotely. Since then Weve loaded the program on many computers to quickly help solve any problems they might have in the future.
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